At Kidloo.in, we understand that circumstances may change, and you may need to cancel or return an order. We are committed to providing you with a seamless and hassle-free experience in such situations. Please review our cancellation and refund policy carefully to understand your rights and responsibilities.
-If you need to cancel an order, please contact our customer service team as soon as possible. We will make every effort to cancel your order before it is shipped. If your order has already been shipped, you may still be able to cancel it, but you may be charged a restocking fee of 15% of the order total.
Returns and Exchanges:
-If you are not satisfied with your purchase, you may return or exchange it within 10 days of receiving the order. The product must be in its original packaging and in resalable condition. Please note that you are responsible for the shipping cost of the return.
Damaged or Defective Products:
-In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for the return of the product and issue a full refund or replacement at no cost to you.
Exceptions to the Policy:
-Kidloo.in reserves the right to refuse a refund or exchange if the product is not returned in accordance with the policy. For instance, we may not accept returns for products that are excessively worn or damaged, or for products that have been returned after the 10-day return period.
-If you have any questions about our cancellation and refund policy, please do not hesitate to contact our customer service team. We are always happy to assist you.
-Please retain your order confirmation email as proof of purchase.
We recommend using a traceable shipping method when returning products.
Refunds will be issued to the original payment method within 5-7 business days of receiving the returned product.
Thank you for your understanding. We appreciate your business!
Our team of experienced dentists and friendly staff are committed to your oral health and well-being.
Ground Floor, Padole Layout, Ward Number 4, Plot Number 633, oppo. Police Station, Khapa, Saoner, Nagpur